The present C.d.V. regulate the purchase, electronically or by telephone or fax, of the products presented on the website www.passarellibiancheria.com (the "Products") (the "Site"), managed by Passarelli Linen, based in CASERTA via Acquaviva N.188, 81100, PI 02655290613
The present C.d.V. constitute an integral and essential part of the purchase contract for any Product and the forwarding of an Order entails acceptance by the Customer by electronic means or by telephone or by fax.
In order to have full knowledge of the C.d.V. applicable, we invite you, therefore, to carefully check if your Order selected and placed in the cart concerns a selected Product of interest. (even in the case of the purchase of several items).
Finally, it should be noted that the provisions of the C.d.V. that refer to Consumers (as defined below) will only be applied to subjects that fall within the relevant definition. Consumers will benefit, in particular, from all the protections provided in the event of the conclusion of distance contracts pursuant to Title III, Section II, of Legislative Decree 6 September 2005, n. 206 ("Consumer Code"), as well as all the additional protections mandatorily provided, in favor of Consumers, by the Consumer Code itself and by any other applicable law.
PASSARELLI BIANCHERIA CUSTOMER SERVICE IS AVAILABLE FOR INFORMATION, COMPLAINTS AND DISPUTES:
Online shop: www.passarellibiancheria.com
Chat. +39 3429154040 (WhatsApp / Telegram)
Passarelli Linen is available - also by telephone - to offer Customers (as defined below) any clarification or information - regardless of the type of Product concerned - regarding the content of the C.d.V. , of the Contract and related regulations, as well as in relation to any complaint. If the customer decides not to use the telephone service, all rights and faculties recognized to the customer by law remain in any case without prejudice to and without prejudice to the customer.
1. Scope of application. Definitions
1.1 This Part (A) - Finds application to all Orders relating to the purchase of Products and forwarded to Passarelli Linen through the Site.
1.2. Within these C.d.V. the following definitions apply:
"Consumer": any natural person who places an Order for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out;
"Professional": any natural or legal person who places an Order in the exercise of their business, commercial, craft or professional activity;
"Customer": depending on the case, a Consumer or a Professional;
"Contract": any agreement between Passarelli Linen and a Customer regarding the purchase by the latter of one or more Products, concluded, depending on the means used, in the manner provided for in Part A, Section 3.3 or Section 3.4 ;
"Business day": any day of the week, except Saturdays, Sundays and public holidays in accordance with Italian law;
"Solar Day": any day of the week, including holidays under Italian law.
"Order": any proposal regarding the purchase of one or more Products, formulated by the Customer towards biancheriaitaliana, alternatively, depending on the means used, according to the procedures set out in Part A Section 3.3 or Section 3.4
2. Consultation of the terms and conditions of the Agreement
2.1. The Customer may keep a copy of these C.d.V. , in addition to all the documents that make up the Contract relating to the Products purchased on the Site, using the normal functions of your browser (eg: "File" -> "Save as").
2.2. In addition, the Customer can archive the data of his Order, either by downloading the CdV, according to the provisions of the previous article 2.1 and saving, with the support of the functions of his browser, the data summarized in the last web page that precedes the forwarding. of each Order, either by waiting for the Order Confirmation Email that Linenitaliana will send, after placing the Order, to the e-mail address indicated by the Customer. This confirmation e-mail will contain the data of the Order forwarded by the Customer, in addition to these C.d.V., with the consequent possibility of printing or saving this documentation, using the functions of your e-mail program
2.3. The data of each Order will be saved by biancheriaitaliana on its systems. In order to preserve the confidentiality of such information, access to them by the Customer will be allowed only following prior authentication in the reserved area of the Site called "LOGIN", by entering appropriate access credentials by the Customer that will be attributed to him at the time of registration on the Site itself. In this reserved area, by entering their credentials, the Customer can consult the purchases already concluded, the pending Orders and those just forwarded, as well as update and save their contact details, any bank data and / or data relating to the subscription to the newsletter service. The Customer undertakes to treat their credentials for access to the aforementioned reserved area of the Site confidentially and not to make them available to third parties.
3. Conclusion of the Agreement
3.1. Any Contract relating to the purchase of Products entered into will be drawn up exclusively in Italian.
3.2. The presentation of the Products on the Site constitutes an invitation to the users of the Site to formulate a purchase proposal towards Passarelli Linen. These invitations to offer are not binding on Italian linen and, in particular, do not constitute offers to the public pursuant to and for the purposes of art. 1336 of the Italian Civil Code, remaining, in the full discretion of Linenitaliana, any decision regarding the acceptance of any proposals made.
3.3 Conclusion of internet purchases
3.3.1 To proceed with the purchase of one or more Products via the Internet, the Customer must first register on the Site, providing Passarelli Linen, in compliance with the applicable provisions on the protection of personal data, all the data necessary to allow Linenitaliana itself to execute the Orders forwarded.
3.3.2 Once the registration is completed, the Customer can select one or more Products he intends to purchase, inserting them in a virtual "cart", of which he can always view and / or delete the content before proceeding with the forwarding. of the Order.
3.3.3 By clicking on the “Proceed to purchase” button, the Customer will start the order forwarding procedure. During the formulation phase of the Order and until its actual forwarding, the Customer will have, however, the possibility to review the data entered by clicking on the "Back" button, so as to identify and correct any incorrect information.
3.3.4 By clicking on the "Complete the Order" button, at the end of the procedure initiated pursuant to the previous section 3.3.3, the Customer will forward the Order to Passarelli Linen Each Order forwarded according to these methods must be understood, to all intents and purposes, as a contractual proposal by the Customer. Upon forwarding of the Order by the Customer, a prompt confirmation by Passarelli Linen will follow on receipt of the Order itself, by sending an e-mail to the email account communicated by the Customer. By sending this e-mail, Passarelli Linen will also communicate to the Customer whether the Order can be accepted or not (the Order Confirmation).
3.3.5. Passarelli Linen will have the right to accept or not the Orders received without the Customer being able to make any rights or claims against Passarelli Linen for any reason in case of non-acceptance. The Order will be deemed, in any case, accepted and consequently the Contract concluded at the time when the Customer will receive, on his / her e-mail address, the Order Confirmation Email, containing confirmation of the acceptance of the Order.
3.4 Conclusion of the contract via telephone / chat
3.4.1. The Customer can also purchase the Products by contacting the customer service with WhatsApp chat, at 342.91.54.040, from MON / SAT 08: 30/20: 00, provided that he has previously registered on the Site.
3.4.2. When the conditions set out in paragraph 3.4.1 above are met, the Customer may proceed with the forwarding of an Order by contacting the customer service at the number indicated above, communicating to the operator all the data necessary for its improvement (name, surname, Email address , billing address and shipping address, if different from the billing address).
3.4.3 The Order will be considered forwarded at the end of the telephone communication and must be understood, also in this case as a contractual proposal pursuant to and for the purposes of art. 1326 of the Italian Civil Code. When the Order is forwarded by the Customer, confirmation by Passarelli Linen will follow, via the Order Confirmation Email, of the receipt of the Order itself and its acceptance.
3.4.4. Passarelli Linen will have the right to accept or not the Orders received without, in the event of non-acceptance, the Customer being able to advance any rights or claims against Linenitaliana for any reason. The Contract will, in any case, be considered concluded at the time when the Customer receives the Order Confirmation Email on his e-mail address.
3.5. Before proceeding with the forwarding of any Order, both in the manner established in Section 3.3 and in those set out in Section 3.4, the Customer is invited to read these C.d.V. .
4. Price and shipping costs
The prices of the Products published on the homepage or in the different sections of the Site are inclusive of VAT and do not include any taxes, duties and taxes applicable in the country of destination of the Products, where this is different from Italy, which will be charged to the Customer. for shipping costs that are calculated based on the country and the cost and in any case viewable within the order and before the conclusion of the same.
Passarelli Linen reserves the right to change the prices of the Products listed on the Site at any time. Any changes to the prices of the Products will not, however, be effective in relation to Customers who have already forwarded an Order.
5. Payment and delivery "CASH ON DELIVERY"
5.1. Unless you choose to use the "CASH ON DELIVERY" option,
the Customer will pay the full price of the Products ordered to the courier with the addition of a "COLLECTION" fee with an amount that will be displayed in the order itself.
We mean cash on delivery for cash payment to the courier upon delivery of the goods. For the same type of payment, a cash on delivery fee of € 7.00 + VAT is due
Cash on delivery does not provide for the rest, only exact payments corresponding to the amount due are accepted. It is understood that, in case of non-acceptance of the Order, Passarelli Linen will promptly cancel the pending orders and will have recourse to the expenses incurred for sending and / or storing the same by the forwarder.
Where the customer refuses the shipment (by verbal refusal or by not being found at the address indicated) Passarelli Linen will collect the costs incurred (all) (even if the customer has used the free shipping costs).
If the customer does not want to pay these costs, we will proceed with the legal collection.
As part of the Order forwarding process, Passarelli Linen may offer, at the latter's complete discretion, different payment methods, such as, by way of example, payment by credit card (Visa, MasterCard, American Express ), payment via the secure "Paypal" system, payment by prepaid card (eg "Postepay") and payment by bank transfer. The Customer will be required to indicate the method of payment, among those proposed by Linenitaliana, which he intends to use.
In the case of an Order placed by telephone, pursuant to Part (A) -Section 3.4, the payment of the price must be made at the time of the order by PAYPAL or BANK TRANSFER, in the event that the customer requests payment on delivery it will be applied the "COD" tax. Payment by credit card by telephone is not possible but only with the PAYPAL system and if only if the Customer is registered on the Site. The Customer must communicate the email during the call to allow Passarelli Linen to send the amount to be paid.
5.2. Invoices will be issued exclusively in electronic format (where required).
5.3. Passarelli Linen reserves the right to refuse or not execute Orders, which provide for the delivery of the relevant Products outside the Italian territory, or in the Municipalities of Livigno or Campione d'Italia. For deliveries, biancheriaitaliana will make use of carriers selected by the same. If the Product is marked on the Site as "available", Passarelli Linen will ship this item as soon as possible or, in case of payment by bank transfer, within 5 (five) working days following the confirmation of receipt of payment.
5.4. Passarelli Linen will not be responsible for failure or delay in delivery in the event that: (a) despite having provided for the regular and timely purchase of the Products to cover the Order received, it has not been supplied within the terms and methods agreed with the supplier; (b) is unable to make up for the unavailability of such Products, due to circumstances not subject to its control and (c) has promptly notified the Customer of such unavailability of the Products. In any case, where the Customer is a Consumer and the unavailability of the Products, due to one of the circumstances indicated in the previous letters (a) and (b), does not allow to proceed with the delivery of the Product within 30 (thirty) days from forwarding of the Order by the Consumer himself, Passarelli Linen will reimburse the Consumer for any advance payments of the price within 30 (thirty) days from the day following that in which the Order was sent.
5.5. Passarelli Linen will not be responsible for failure or delay in delivery due to force majeure, such as - by way of example strikes, provisions of the Public Authority, rationing or shortage of energy or raw materials, transport difficulties, fires, floods, floods and damage to industrial machinery not dependent on Passarelli Linen. Passarelli Linen will promptly notify the Customer of the occurrence and absence of a cause of force majeure. If the same persists for a period exceeding 30 (thirty) days, each party will have the right to withdraw from the contract. In the event of withdrawal pursuant to this Section 5.5, the Customer will not be entitled to any indemnity or compensation for any reason, without prejudice to the right to the refund of any amount already paid as a price for the Product object of the Order, within 30 days from the sending of the Order.
5.6. In the event of a purchase made by a Consumer, the risk of accidental perishing of the Products will remain with Passarelli Linen until their delivery to the Consumer or to another person indicated by the latter, regardless of whether the shipment of the same Products is or is not insured. In the event of a purchase made by a person other than a Consumer, the risk of accidental perishing of the item passes to the Customer with the delivery of the Product by Linenitaliana to the first carrier.
6. Guarantee and handling of complaints
6.1. The provisions of the law on warranty apply to purchases made by Consumers, including, if applicable, the rules provided for by the Consumer Code regarding guarantees towards Consumers.
6.2. If you find flaws and defects in the Products purchased pursuant to these C.d.V. , the Consumer may contact, under penalty of forfeiture within two months of discovery, Passarelli Linen, according to the methods indicated in these C.d.V. and request the replacement of the Product. The choice of replacement will remain available to the Consumer, except in the event that the product has not been damaged by incorrect washing and / or not performed according to the product instructions.
6.3 Passarelli Linen will, as appropriate, carry out the requested replacements within a reasonable period of receipt of the Consumer's request. Passarelli Linen invites the Customer to describe in the most detailed way possible the nature of the defect or defect found and possibly to send a copy of the Order documents or indicate the Order number, the Consumer number and any other useful data for correct identification. of the complaint. If no response is received from the Consumer within 5 (five) working days, Passarelli Linen invites the Consumer from now on to request a response. Passarelli Linen also advises to verify that the e-mails sent by it are not redirected to or blocked by any 'spam filters' or that they do not reach their destination correctly due to other technical problems in the e-mail program of the recipient Customer.
6.4 Where (i) the replacement requests are impossible or excessively burdensome, or (ii) they did not take place within a reasonable time; or (iii) have caused significant inconvenience to the Consumer himself, the latter may request an appropriate price reduction or termination of the Contract at his choice. In any case, the termination of the Contract for minor defects, with respect to which it has not been possible or is excessively burdensome to proceed with the repair or replacement of the relative Products, will not be allowed.
6.5 It is expressly understood that. they will not be applied in case of defects found in Products purchased from Professionals, with respect to which Passarelli Linen, without prejudice to the mandatory limits of law, does not issue any guarantee.
6.6. For any request, Passarelli Linen invites, in any case, the Customer to contact the Customer Service, which can be contacted as follows:
Online shop: www.biancheriaitaliana.it:
Chat. +39 3429154040 (WhatsApp / Telegram)
7 Gift Vouchers (COUPON) and Purchase Vouchers
7.1 We offer Gift Vouchers and Purchase Vouchers. Gift Vouchers can be purchased on the Site. Purchase Vouchers cannot be purchased on the Site, but are offered by Passarelli Linen in the context of promotional campaigns, for a limited period of validity.
8. Conditions for the collection of Gift Vouchers
8.1. Gift vouchers ("Gift Vouchers") are prepaid vouchers issued by Passarelli Linen that can be purchased by customers and can only be used within the Site.
8.2. The Gift Voucher cannot be used for the purchase of additional Gift Vouchers. For the purchase of Gift Vouchers, only advance payment by bank transfer, payment by credit card and payment via the secure "Paypal" system are available as a means of payment.
8.3. The Gift Voucher can be used by the bearer only before placing the Order, without prejudice to the possibility for the Customer to use the Gift Voucher for subsequent purchases. The Gift Voucher is not refundable in cash and interest does not accrue on the credit represented by the Gift Voucher itself. As part of each individual Order procedure, the credits represented by each Gift Voucher can be combined with each other. As part of each individual Order procedure, the credits represented by the Gift Vouchers can also be combined with the credits represented by a Purchase Voucher.
8.4. The cancellation of an Order for the purchase of a Gift Voucher can be made through the Customer Service, provided that the Gift Voucher itself has not yet been used, in accordance with the procedures provided for the exercise of the right of withdrawal in the previous Section 8.3. A Gift Voucher must be considered used if it has been used as part of an Order or credited to a Customer's account, as reported in the reserved area of the Site.
8.5. If the credit represented by a Gift Voucher is for an amount lower than the price of the Order, the difference can be paid with the other payment methods allowed.
8.6. To credit the Gift Vouchers on your Customer account or to view an existing credit, the Customer can visit the reserved section "LOGIN" on the Site.
8.7. Passarelli Linen will not be responsible in any way for the loss, theft or illegibility of paper Gift Vouchers. Furthermore, Passarelli Linen will not be liable in the event of typing errors in the e-mail address of the Customer receiving the Gift Voucher.
8.8. The Gift Certificate is transferable. However, the reproduction, publication and / or manipulation of the Gift Voucher are not permitted. In the event of fraud, embezzlement or suspicion of illegal activities related to the purchase or collection of a Gift Voucher, Passarelli Linen reserves the right to close the relevant customer account or require alternative payment methods to those generally allowed.
9. Data protection
10. Modification of the General Conditions of Sale
On the occasion of any modification to these C.d.V. , Passarelli Linen will promptly publish the C.d.V. modified on the Site.
The C.d.V. modified will become an integral part of the new Contracts, starting from the first Order forwarded by the Customers, following their publication on the Site. In the case of Orders already forwarded before such communication, the previous version of the C.d.V. .
11. Substitution clause
If a present or future provision of the C.d.V. and / or of the contract should be or become totally or partially null and / or ineffective or there is a gap in the provisions of the C.d.V. and / or the contract, the remaining provisions of the C.d.V. and of the contract will remain valid and effective in any case. It is understood that Linenitaliana and the Customer will undertake to negotiate in good faith the integration of the gap or the replacement of the null and / or ineffective clause with the aim of achieving the same results pursued by the invalid or ineffective clause and to safeguard the economic substance. of the contract.
12 Right of withdrawal
12.1 In compliance with the information duties referred to in art. 52, paragraph 1, lett. (f) and (g) of the Consumer Code, in Section 12.3 below are indicated terms and conditions governing the right of withdrawal in favor of the Consumer, as regulated by the same Consumer Code. According to the provisions of Section 12.4 below.
12.2 Instructions for exercising the withdrawal in the cases provided for by the Consumer Code
In accordance with the provisions of the Consumer Code, the Consumer has the right to withdraw from the Contract, according to the methods and timing provided for in this Section.
If he intends to make use of this right of withdrawal, the Consumer must provide within 30 (thirty) calendar days from the date of delivery of the Product (in the case of multiple delivery, from the date of the last partial delivery) to send a specific communication (without the need to specify any reasons), to be sent by registered letter with acknowledgment of receipt, or by fax or e-mail provided that it is confirmed by registered letter with acknowledgment of receipt within the following 48 (forty-eight) hours, to the addresses indicated below.
In case of exercising the right of withdrawal, the Consumer will be required to return the Product to Passarelli Linen at the addresses indicated below within the same term of 5 (five) calendar days from the date of delivery of the item.
The substantial integrity of the property to be returned is an essential condition for exercising the right of withdrawal. However, it is sufficient that the asset is returned in a normal state of conservation, as it has been kept and possibly used with the use of normal diligence.
The notice of withdrawal must be addressed to:
Via G.A. Acquaviva N.188 - 81100 CASERTA
Items must be returned to:
Via G.A. Acquaviva N.188
12.3 Consequences of withdrawal
If the Consumer has exercised his right of withdrawal in accordance with the provisions of these C.d.V. , the products that have already been received by the Consumer by Passarelli Linen must be returned. The reimbursement of the price paid by the Consumer of the purchased good, except for the shipping costs where paid and / or for the management costs of the mark, will be made by Passarelli Linen within (14) calendar days from the date of receipt by Passarelli Linen. of the communication to exercise the withdrawal or, if earlier, from the date on which Passarelli Linen received the Product returned by the Consumer. The risks associated with the destruction or damage of the Products during the shipment are borne by the Customer, it being understood that in this eventuality, the Products will not be considered intact and the withdrawal will not be effective. The shipping costs related to the return of the Product are charged to the Consumer (Buyer).
12.4 Istruzioni per l'esercizio del diritto di recesso esteso previsto per il Consumatore
A far data dalla scadenza del termine di 14 (quattordici) giorni solari per l’esercizio del diritto di recesso previsto dal Codice del Consumo e ad integrazione di quanto previsto da quest'ultimo. Il diritto di recesso di cui alla presente Sezione 2.4 non potrà, tuttavia, essere esercitato dal Consumatore in caso di acquisto di Buoni Regalo (come di seguito definiti) né in relazione ad articoli che, per loro natura, non sono idonei ad essere rispediti, quali, ad esempio, i prodotti cosmetici già aperti.
12.5 In entrambi i casi previsti ai precedenti articoli 12.3 e 12.4, nel caso in cui il Consumatore intenda esercitare il diritto di recesso,
i Prodotti che dovranno essere restituiti , dovranno essere:
- correttamente imballati nella loro confezione originale, in perfetto stato di rivendita (non rovinati, danneggiati o sporcati) e muniti di tutti gli eventuali accessori, istruzioni per l’utilizzo e documentazione;
- muniti del documento di trasporto e vendita (presente nell’imballo originale), in modo da permettere a Passarelli Biancheria di identificare il Consumatore (numero dell’Ordine, nome, cognome e indirizzo);
- senza manifesti segni di uso, se non quelli compatibili con l’effettuazione di una normale prova dell’articolo. Essi cioè non dovranno recare traccia di un utilizzo prolungato (oltre qualche minuto) eccedente il tempo necessario ad una prova e non dovranno essere in stato tale da non permetterne la rivendita.
Ove il Prodotto restituito non sia conforme a quanto prescritto dal precedente paragrafo, il recesso non avrà efficacia.
13. Condizioni per l'incasso dei buoni d'acquisto
13.1. I buoni d'acquisto disponibili sul Sito (i “Buoni d’Acquisto”) sono validi fino al termine indicato e sono utilizzabili una sola volta nell’ambito di una procedura d’Ordine. Il Buono d´Acquisto può essere utilizzato solo prima della convalida dell’Ordine (prima di cliccare su “Conferma”, al termine della procedura di ordine). Dopo questo punto non è possibile applicare alcuna riduzione. Si precisa che i Buoni d´Acquisto saranno utilizzabili solo per l’acquisto di alcuni specifici Prodotti, secondo quanto sarà meglio indicato sul Sito.
13.2. Il Buono d´Acquisto non è rimborsabile in danaro e non maturano interessi sul credito rappresentato dal Buono d´Acquisto medesimo. Il credito rappresentato da un Buono d'Acquisto non è cedibile a terzi. I crediti rappresentati da ogni singolo Buono d´Acquisto non sono tra loro cumulabili.
13.3 Il valore dei Prodotti acquistati con il Buono d´Acquisto deve corrispondere almeno all’importo del Buono d´Acquisto medesimo. In caso di acquisti per un importo complessivo inferiore rispetto a quello del Buono d'Acquisto, non sarà possibile rimborsare al Cliente l’eventuale credito residuo.
13.4 Se il credito rappresentato da un Buono d'Acquisto è di importo inferiore al prezzo complessivo da pagare per un Ordine, la differenza potrà essere saldata con le altre modalità di pagamento consentite.
13.5 Il Buono d´Acquisto non verrà rimborsato qualora i Prodotti vengano interamente o parzialmente restituiti.
Si prende atto di quanto scritto nel presente C.d.V. Tra Passarelli Biancheria ed il Consumatore finale ( acquirente)
14 Legge applicabile e foro competente
Applicable law and competent court
This contract is regulated by the Italian law.
In the case of a consumer user, the Court of residence or domicile of the consumer will have jurisdiction, if located in Italy. For any other dispute, the Court of Caserta will be competent.
The user can use the alternative European Union extrajudicial procedure accessible at the link https://ec.europa.eu/consumers/odr